Shipping policy

📦 Soo Lovely Herbs Shipping Policy

Soo Lovely Herbs Shipping Policy
Welcome to Soo Lovely Herbs! We're committed to preparing and delivering your handcrafted wellness products with care. Please review our shipping process, timelines, and important policies below.

Processing Times
All orders are processed within 2 to 5 business days from the date your order is placed.
Business days are Monday–Friday, excluding federal holidays.
Please note:
Processing times are separate from shipping and delivery times.

  • Orders placed on weekends or holidays begin processing on the next business day.
  • You will receive an order confirmation email after placing your order.
  • A shipping confirmation email with your tracking number will follow once your order ships. 

Delivery Estimates
Our primary shipping methods include DHL, GIG, e-FTD.
Estimated transit time once shipped is 2–5 business days.
Delivery times may vary due to location or carrier volume.
Business days exclude weekends and holidays.

Shipping Locations
We currently ship to:

  • Domestic: All Nigerian States 
  • International: Countries available at checkout 

Shipping Carriers
Your order will be shipped using one of our trusted partners:

  • e-FTD
  • GIG
  • DHL (for select international orders)

Shipping Delays
Delays may occasionally occur due to weather, natural disasters, carrier staffing shortages, holidays, or other unforeseen circumstances.
If we are notified of a significant delay, we will update you as soon as possible.

Lost, Stolen, or Damaged Packages
Once your package is scanned and picked up by the carrier, ownership transfers to the customer, and the carrier becomes responsible for final delivery.
Because we are not familiar with individual delivery environments, Soo Lovely Herbs is not responsible for:

  • Packages stolen after delivery
  • Packages marked “Delivered” but not received
  • Damage occurring after delivery
  • Packages delivered to incorrect locations due to address errors provided at checkout
     

If your package is marked Delivered but cannot be located:
1. Check all surrounding areas (porches, garages, back doors, etc.)
2. Ask neighbors or building management
3. Contact the carrier directly to open a claim—they have the most detailed tracking information
We are happy to guide you through the claim process if needed.

Incorrect or Insufficient Addresses
Customers are responsible for providing a complete, accurate, and deliverable address at checkout.
This includes:

  • Apartment/suite numbers
  • Building numbers
  • Correct street names
  • DHL-approved formatting (e.g., using “#” before unit numbers)


If a package is returned to us due to:

  • Incorrect or incomplete address
  • Invalid address
  • Customer failure to update their address


The order is not eligible for a refund.
Per policy, returned orders qualify for:

  • Store credit for the product total (shipping excluded), or
  • Reshipment with full delivery fee paid

Order Tracking
Once shipped, you will receive a tracking link via email.
You may also log into your Soo Lovely Herbs account at any time to view your order status.

Cancellation Policy
Orders cannot be canceled or modified after 24 hours from the time of purchase.

Policy Updates
We reserve the right to update or modify this shipping policy at any time.
Changes will be posted on this page with the most recent revision date.

Contact Us
For questions about shipping, please contact our support team at:
📧 hello@soolovelyherb.com